When using CMC Domain Protection, two distinct management consoles are available depending on your operational purpose.

Login Credentials

Both management consoles share a common login user ID (email address) and password. You can access either portal using the exact same set of credentials.

This guide outlines the core features of the Customers Mail Cloud Management Console, which serves as the hub for user administration, security policies, and administrative audit logging.

Account Settings

Create and manage the administrative user accounts permitted to sign in to the management consoles.

Different permission levels can be assigned to individual user accounts, including:

• Group Administrator: Full administrative privileges to modify and configure all system settings.

• Report Viewer: Read-only access dedicated to reviewing analytical and activity reports.

• Accountant: Operational scope focused on accounting and contract oversight.

While Domain Protection can be accessed across all user permission tiers, accounts designated as Report Viewer or Accountant are restricted from creating, editing, or deleting DMARC configurations.

For more information, User Guide > Management > Account Settings

Allowed IP Addresses (Paid Optional Feature)

Enforce IP-based access restriction by registering specific IP address ranges permitted to log in to the management console. Any login attempt originating outside the authorized IP whitelist will be blocked.

For more information, User Guide > Management > IP Connection

Operation Log

Review audit records of actions performed within the Domain Protection management console as well as login histories. This enables continuous oversight of console operations, security monitoring, and troubleshooting.

For more information, User Guide > Management > Operation Log

My Account

Modify the password and display language of the currently logged-in account.

In addition to the above, Group Administrators can configure two-factor authentication (2FA) and reissue OTP keys.

For more information, User Guide > Management > My Account

Dashboard

On the dashboard, you can review and verify your subscription contract details and service status.

Inquiry

You can submit inquiries regarding CMC Domain Protection.

1.Log in to the Domain Protection management console via https://console.smtps.jp/dp/ .

2.Click your account name in the upper-right corner of the screen and select [Contact Us] from the dropdown menu.

3.The inquiry form will open. Enter the required information:

• Category

• Title

• Details

• Attachmented File(if any)

Then, click the [Next] button.

4.On the confirmation screen, verify the details you entered, and if everything is correct, click [Send].