Error logs

The Customers Mail Cloud identifier can be used to analyze the SMTP error, also known as the bounced mail. You can use the identifier to understand the reason for the error by looking at the groups that each error is classified into. Groups consist of unknown user, unknown host, and more.

Note

The retention period for error logs is 40 days. Logs older than this cannot be viewed.

Checking the logs

1. Click the Delivery Report in the management console.

2. You can choose the target server configuration from the list on the left. If you would like to display logs per API user click on the plus + button in server configuration and open this list. It is also possible to choose the target API user.

Error logs

1. Click the Error Log

   

2. Enter the destination email address or part of it, and click the Search button to search and display the error reason for the corresponding email.

   Display Name	Description
   Date	Displays the date record of the error status.
   Destination Address	Displays the destination address.
   Subject	Displays the subject of the mail.
   Error Reason	Displays the error reason

Error log details

Additional detailed information can be displayed by clicking on the destination address link.

Display name	Description
Date	Displays the daily record of the error status.
Error	Displays the error message.
Sender address	Displays the from address in head of error mail.
Return-path	Displays the return email address of the bounced mail.
Destination Address	Displays the To address in head of error mail.
Subject	Displays the subject in head of the error mail.
Message ID	Displays the Message-ID in head of the error mail.
X-Api-Data	Displays the X-Api-Data in head of the error mail.
Response Message	Displays the information of the bounce mail & SMTP message responsed by destination server.

Searching logs

Error logs can be searched using the following parameters:

Parameter	Description
Start Date	Specifies the error log search history in the YYYY-MM-DD format. This parameter is mandatory.
End Date	Specifies the error log search history in the YYYY-MM-DD format. This parameter is mandatory.
Error	Specifies the error message to be searched
Destination address	Search the part of destination mail address inputted by partial match.

Note

If the number of search results exceeds 100, the first 100 results will be displayed.Please specify the destination address, period of time, and error reason as search conditions to narrow down the search target data.

Note

Paging is performed when the number of search results exceeds 10. Please use the pager at the top right of the search results list to browse.

Downloading logs

You can download the error log search results as CSV file by clicking the Download button.

Warning

This function is disabled as a default. If you want to use this feature, please request from the inquiry form in the management console. When it turns enabled, other download functions (delivery log, delivery blocking) are also enabled.

Note

Even if you have more than 100 search results, you can download the data of all the results. The character code of the CSV file is UTF-8, and the line feed code is LF.

The below information will be displayed in downloaded CSV files.

Item name	Description
created	Record date of error status.
status	digit of error status
from	From address in header of the destination mail.
to	To address in the destination error.
messageId	Message ID in the header of the destination mail.
returnPath	Envelope-From used during sending a from email
subject	The 'subject field' of the email in which the error occured
apiData	X-Api-Data header value given by the mail source application
reason	The body of the bounce email or SMTP response message used to determine the error status